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Quality, environmental practices and customer satisfaction in services
Kassinis, George I.
;
Soteriou, Andreas C.
- In:
Sustainable innovation and entrepreneurship
,
(pp. 227-247)
.
2008
Persistent link: https://www.econbiz.de/10003731945
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2
Environmental and quality practices : using a video method to explore their relationship with customer satisfaction in the hotel industry
Kassinis, George I.
;
Soteriou, Andreas C.
- In:
Operations management research : OMR ; advancing …
8
(
2015
)
3/4
,
pp. 142-156
Persistent link: https://www.econbiz.de/10011410820
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