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Customer satisfaction
Consumer behaviour
27
Konsumentenverhalten
26
Dienstleistungsqualität
23
Service quality
23
Kundenzufriedenheit
17
Australia
10
China
10
Holiday behaviour
10
Relationship marketing
10
Urlaubsverhalten
10
Beschwerdemanagement
9
Beziehungsmarketing
9
Complaint management
9
Hotel industry
9
Hotellerie
9
Viral marketing
8
Virales Marketing
8
Tourism
7
Airline
6
Australien
6
Brand loyalty
6
Fluggesellschaft
6
Internet marketing
6
Online-Marketing
6
Stress
6
Tourism marketing
6
Tourismus
6
Tourismusmarketing
6
Brand image
5
Confidence
5
Gastgewerbe
5
Hospitality industry
5
Markenimage
5
Online retailing
5
Online-Handel
5
Personalisierung
5
Personalization
5
Social Web
5
Social web
5
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17
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21
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16
Aufsatz in Zeitschrift
16
research-article
4
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English
21
Author
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Sparks, Beverley
18
Bradley, Graham L.
6
So, Kevin Kam Fung
6
Weber, Karin
6
Wang, Ying
4
Bradley, Graham
3
Coghlan, Alexandra
3
Hsu, Cathy H. C.
3
King, Ceridwyn
3
Liu, Wei
3
Butcher, Ken
2
Sparks, Beverley A.
2
Browning, Victoria
1
Jimmieson, Nerina L.
1
McColl-Kennedy, Janet R.
1
Sparks, Beverley Ann
1
Trianasari, Nana
1
Zapf, Dieter
1
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International journal of contemporary hospitality management
3
International journal of hospitality management
3
Journal of travel and tourism marketing
3
Journal of Service Management
2
Journal of service management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Emotions and organizational dynamism
1
International Journal of Contemporary Hospitality Management
1
Journal of Services Marketing
1
Journal of hospitality marketing & management
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
17
Other ZBW resources
4
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The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
Saved in:
2
Explanations: if, when, and how they aid service recovery
Bradley, Graham
;
Sparks, Beverley
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 41-50
Persistent link: https://www.econbiz.de/10009519755
Saved in:
3
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
4
Dimensions and correlates of consumer value : an application to the timeshare industry
Sparks, Beverley
;
Butcher, Ken
;
Bradley, Graham
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003666817
Saved in:
5
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
6
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
7
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
8
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
9
Fun, inspiration and discovery : from momentary experiences to overall evaluations
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1937-1955
Persistent link: https://www.econbiz.de/10011777045
Saved in:
10
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
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