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Customer satisfaction
Holiday behaviour
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China
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Dienstleistungsqualität
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benefits of tourism
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Petrick, James F.
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Hung, Kam
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Choo, Hyungsuk
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Lee, Choong-Ki
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Liu, Chun
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Migacz, Steven J.
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Wang, Sha
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International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
2
Customer perceptions of critical success factors for guest houses
Wang, Sha
;
Hung, Kam
- In:
International journal of hospitality management
48
(
2015
),
pp. 92-101
Persistent link: https://www.econbiz.de/10011341598
Saved in:
3
Assessing servicescape of cruise tourism : the perception of Chinese tourists
Lyu, Jiaying
;
Hu, Liang
;
Hung, Kam
;
Mao, Zhenxing
- In:
International journal of contemporary hospitality management
29
(
2017
)
10
,
pp. 2556-2572
Persistent link: https://www.econbiz.de/10011777090
Saved in:
4
Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam
;
Wang, Sha
;
Tang, Chaohua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
Saved in:
5
A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun
;
Hung, Kam
- In:
Information technology & tourism
22
(
2020
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
Saved in:
6
Social interactions and intentions to revisit for agritourism service encounters
Choo, Hyungsuk
;
Petrick, James F.
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 372-381
Persistent link: https://www.econbiz.de/10010226998
Saved in:
7
Resource exchanges for agritourism service encounters
Choo, Hyungsuk
;
Petrick, James F.
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 770-780
Persistent link: https://www.econbiz.de/10010241582
Saved in:
8
Understanding the role of social influences in festival revisiting intentions : comparison between first-timers and repeaters
Choo, Hyungsuk
;
Petrick, James F.
- In:
Tourism analysis : an interdisciplinary tourism & …
21
(
2016
)
2/3
,
pp. 279-285
Persistent link: https://www.econbiz.de/10011492706
Saved in:
9
Holiday recovery experiences, tourism satisfaction and life satisfaction : is there a relationship?
Chen, Chun-Chu
;
Huang, Wei-Jue
;
Petrick, James F.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 140-147
Persistent link: https://www.econbiz.de/10011440045
Saved in:
10
The "terminal" effects of service failure on airlines : examining service recovery with justice theory
Migacz, Steven J.
;
Zou, Suiwen
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
1
,
pp. 83-98
Persistent link: https://www.econbiz.de/10011915339
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