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Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment : the moderating role of purchase task

Wang, Yong Jian; Hernandez, Monica D.; Minor, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 935-942

Persistent link: https://www.econbiz.de/10008652178

Aesthetics and the online shopping environment : understanding consumer responses

Wang, Yong Jian; Minor, Michael; Wei, Jie - In: Journal of retailing 87 (2011) 1, pp. 46-58

Persistent link: https://www.econbiz.de/10009011978

Invested loyalty : the impact of ubiquitous technology on the current loyalty paradigm and the potential revolution

Hong, Soonkwan; Wang, Yong Jian - In: Journal of strategic marketing 19 (2011) 2, pp. 187-204

Persistent link: https://www.econbiz.de/10009154929

How to calibrate conventional market-oriented organizational culture in 21st century production-centred firms? : a customer relationship perspective

Guo, Chiquan; Wang, Yong Jian; Metcalf, Ashley - In: International journal of production economics 156 (2014), pp. 235-245

Persistent link: https://www.econbiz.de/10010410217

How manufacturer market orientation influences B2B customer satisfaction and retention : empirical investigation of the three market orientation components

Guo, Chiquan; Wang, Yong Jian - In: The journal of business & industrial marketing 30 (2015) 2, pp. 182-193

Persistent link: https://www.econbiz.de/10010532053

Implementing interfunctionally-coordinated market orientation in industrial SMEs : lessons learned in commodity markets

Wang, Yong Jian; LaPlaca, Peter J.; Guo, Chiquan; Hao, … - In: Journal of managerial issues : JMI 29 (2017) 4, pp. 428-449

Persistent link: https://www.econbiz.de/10011771215

Distributor orientation and channel profitability for manufacturing-centered SMEs : moderating role of competitive intensity and coordinative intensity

Guo, Chiquan; Wang, Yong Jian; Zhu, Ying - In: Journal of research in marketing and entrepreneurship : JRME 18 (2016) 2, pp. 197-210

Persistent link: https://www.econbiz.de/10011643911

Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms

Guo, Chiquan; Wang, Yong Jian - In: Asia Pacific journal of marketing and logistics 28 (2016) 1, pp. 107-123

Persistent link: https://www.econbiz.de/10011529305

Rock on! An elementary model of customer satisfaction with musical performances

Minor, Michael S.; Wagner, Tillmann; Brewerton, F.J.; … - In: Journal of Services Marketing 18 (2004) 1, pp. 7-18

Local and regional entertainers typically perform without a star performer or national recognition. These performers are often an incidental backdrop for the festivities. Is audience satisfaction with the group more than a summation of the satisfaction with individual performers; do factors...

Persistent link: https://www.econbiz.de/10014905000

Beyond loyalty : customer satisfaction, loyalty, and fortitude

Fraering, Martin; Minor, Michael - In: The journal of services marketing 27 (2013) 4, pp. 334-344

Persistent link: https://www.econbiz.de/10009788843