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Census and sample surveys
Nicolini, Giovanna; Dalla Valle, Luciana - In: Modern analysis of customer surveys : with applications …, (pp. 37-53). 2012
Persistent link: https://www.econbiz.de/10009501805
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Overview about bias in customer satisfaction surveys and focus on self-selection error
Nicolini, Giovanna; Dalla Valle, Luciana; Missale, … - 2009
Persistent link: https://www.econbiz.de/10011752103
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The Rasch model
De Battisti, Francesca; Nicolini, Giovanna; Salini, Silvia - In: Modern analysis of customer surveys : with applications …, (pp. 259-281). 2012
Persistent link: https://www.econbiz.de/10009502519
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Methodological overview of Rasch model and application in customer satisfaction survey data
De Battisti, Francesca (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10003783843
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A Formative Model for Measuring Customer Satisfaction with a Degree Course
De Battisti, Francesca; Nicolini, Giovanna - 2005
In this paper two indexes will be proposed. Customer Satisfaction of a service (e.g.: Degree Course) will be study through a "so called" formative model. It seems possible to breakdown the two indexes into three levels, which can be considered from bottom to top or crosswise, thus providing...
Persistent link: https://www.econbiz.de/10014067552