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Global business and organizational excellence : a review of research & best practices
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ECONIS (ZBW)
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2011/12
)
6
,
pp. 63-78
Persistent link: https://www.econbiz.de/10009615506
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2
Rationale and validity evidence for the Cube One framework
Kopelman, Richard E.
;
Prottas, David J.
- In:
Journal of managerial issues : JMI
24
(
2012
)
1
,
pp. 27-46
Persistent link: https://www.econbiz.de/10009553550
Saved in:
3
Explaining hospital performance via the cube one framework
Massimino, Phoebe M.
;
Kopelman, Richard E.
;
Joseph, Meg L.
- In:
Journal of organizational effectiveness : people and …
2
(
2015
)
1
,
pp. 73-90
Persistent link: https://www.econbiz.de/10011302471
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