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Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
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The value of core and noncore activity fit for corporate social responsibility : an expectation-based study of nonprofit hospitals
Mathras, Daniele; Grinstein, Amir; Young, Gary J.; … - In: Journal of public policy & marketing 42 (2023) 2, pp. 152-168
Persistent link: https://www.econbiz.de/10014228904
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Understanding how employees understand customers : a commentary essay
Seiders, Kathleen - In: Journal of business research : JBR 62 (2009) 11, pp. 1136-1138
Persistent link: https://www.econbiz.de/10003897411