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Customer satisfaction
Gastgewerbe
43
Hospitality industry
43
Tourism
43
Tourismus
38
Consumer behaviour
37
Hotel industry
37
Konsumentenverhalten
37
Hotellerie
36
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34
Tourismuswirtschaft
34
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28
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Holiday behaviour
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Kundenzufriedenheit
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Tourismusforschung
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Tourism marketing
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Tourismusmarketing
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Work behaviour
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China
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16
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Chen, Po-Ju
8
Okumus, Fevzi
8
Bilgihan, Anil
4
Cobanoglu, Cihan
3
De Villiers, Rouxelle
2
Amin, Muslim
1
Berezina, Katerina
1
Bernal, Pedro Mir
1
Buonincontri, Piera
1
Chen, Shuping
1
Coleman, Linda
1
Dedeoğlu, Bekir Bora
1
Han, Xiaoyun
1
Herjanto, Halimin
1
Hua, Nan
1
Huan, Tung-Cheng
1
Lefrid, Mohammed
1
Ling, Wang Ding
1
Narendran, Roshni
1
Nusair, Khaldoon
1
Ozturk, Yuksel
1
Rahimi, Roya
1
Rajesh, J. Irudhaya
1
San, Rana Allahyari
1
Schuckert, Markus
1
Shih, Hui-Wen
1
Taheri, Babak
1
Tao, Kefang
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Torres, Edwin N.
1
Tung, Vincent Wing Sun
1
Verma, Prikshat
1
Wang, Suosheng
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Wei, Wei
1
Woodside, Arch G.
1
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1
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International journal of business and economics
6
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of vacation marketing
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
16
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1
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
2
Achieving requisite variety in customer experience research for improving marketing relationship performances
De Villiers, Rouxelle
(
ed.
);
Chen, Po-Ju
(
ed.
); …
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 127-143
Persistent link: https://www.econbiz.de/10011971378
Saved in:
3
Let it be or let it be better : employment empowerment effects on hotel guests satisfaction
Ling, Wang Ding
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 159-165
Persistent link: https://www.econbiz.de/10011971391
Saved in:
4
Airline passenger safety or customer satisfaction?
Tao, Kefang
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 171-175
Persistent link: https://www.econbiz.de/10011971483
Saved in:
5
Feeling loyal? : the impacts of affective customer experiences on business
De Villiers, Rouxelle
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 249-250
Persistent link: https://www.econbiz.de/10011973030
Saved in:
6
What passengers did not expect when their flight was overbooked
Lefrid, Mohammed
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 263-267
Persistent link: https://www.econbiz.de/10011973045
Saved in:
7
Don't bug me! : service recovery for cockroach sighting in hotel food services
Shih, Hui-Wen
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 295-301
Persistent link: https://www.econbiz.de/10011973060
Saved in:
8
Managing customer citizenship behaviour : the moderating roles of employee responsiveness and organizational reassurance
Tung, Vincent Wing Sun
;
Chen, Po-Ju
;
Schuckert, Markus
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 23-35
Persistent link: https://www.econbiz.de/10011642550
Saved in:
9
Investigating revisit intentions of religious tourists to natural disaster-affected religious destinations
Rajesh, J. Irudhaya
;
Narendran, Roshni
;
Verma, Prikshat
; …
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 529-545
Persistent link: https://www.econbiz.de/10013552599
Saved in:
10
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
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