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Customer satisfaction
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Service business
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ECONIS (ZBW)
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Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
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2
Understanding customer journey from the lenses of complexity theory
Varnali, Kaan
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 820-835
Persistent link: https://www.econbiz.de/10012205857
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3
The effect of customer relationship management adoption in business-to-business markets
Ata, U. Zeynep
;
Toker, Aysegul
- In:
The journal of business & industrial marketing
27
(
2012
)
6
,
pp. 497-507
Persistent link: https://www.econbiz.de/10009665463
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4
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
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