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Customer satisfaction
Consumer behaviour
60
Konsumentenverhalten
59
Dienstleistungsqualität
31
Service quality
31
Relationship marketing
29
Beziehungsmarketing
28
Kundenzufriedenheit
25
Hotel industry
23
Hotellerie
23
Tourism
22
Tourismus
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Holiday behaviour
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Gastgewerbe
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Tourismuswirtschaft
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Australia
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China
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Complaint management
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Markenführung
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Sharing economy
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Brand image
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Customer integration
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Kundenintegration
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Markenimage
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Online-Marketing
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Social Web
9
Social web
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Tourism marketing
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Tourismusmarketing
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Viral marketing
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Virales Marketing
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Airline
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Australien
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Brand loyalty
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English
30
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Sparks, Beverley
17
So, Kevin Kam Fung
14
Bradley, Graham L.
6
Weber, Karin
6
King, Ceridwyn
5
Kim, Hyunsu
4
Wang, Ying
4
Bradley, Graham
3
Coghlan, Alexandra
3
Hsu, Cathy H. C.
3
Liu, Wei
3
Butcher, Ken
2
Li, Xiang
2
Sparks, Beverley A.
2
DiPietro, Robin B.
1
He, Yueying
1
Jimmieson, Nerina L.
1
Kam Fung So, Kevin
1
Li, Jing
1
McColl-Kennedy, Janet R.
1
Mihalik, Brian J.
1
Sparks, Beverley Ann
1
Taylor, Scott
1
Trianasari, Nana
1
Wang, Yuan
1
Yang, Yang
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Zapf, Dieter
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International journal of hospitality management
7
International journal of contemporary hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International Journal of Contemporary Hospitality Management
2
Journal of Service Management
2
Journal of service management
2
Journal of travel and tourism marketing
2
Tourism management : research, policies, practice
2
Emotions and organizational dynamism
1
Journal of Services Marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
The Cornell hospitality quarterly
1
The journal of services marketing
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ECONIS (ZBW)
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
2
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
3
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
4
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
5
Explanations: if, when, and how they aid service recovery
Bradley, Graham
;
Sparks, Beverley
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 41-50
Persistent link: https://www.econbiz.de/10009519755
Saved in:
6
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
7
Dimensions and correlates of consumer value : an application to the timeshare industry
Sparks, Beverley
;
Butcher, Ken
;
Bradley, Graham
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003666817
Saved in:
8
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
9
Fun, inspiration and discovery : from momentary experiences to overall evaluations
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1937-1955
Persistent link: https://www.econbiz.de/10011777045
Saved in:
10
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
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