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Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment

Shukla, Paurav - In: Services marketing quarterly 31 (2010) 4, pp. 466-484

Persistent link: https://www.econbiz.de/10008729056

Linking sources of consumer confusion to decision satisfaction : the role of choice goals

Wang, Qing; Shukla, Paurav - In: Psychology & marketing 30 (2013) 4, pp. 295-304

Persistent link: https://www.econbiz.de/10009737750

Customer commitment to luxury brands : antecedents and consequences

Shukla, Paurav; Banerjee, Madhumita; Singh, Jaywant - In: Journal of business research : JBR 69 (2016) 1, pp. 323-331

Persistent link: https://www.econbiz.de/10011417731

They forgot me! : the exclusionary effects among complaining consumers when others receive a response

Ben, Zhiying; Shukla, Paurav - In: Psychology & marketing 41 (2024) 11, pp. 2741-2756

Persistent link: https://www.econbiz.de/10015133892

Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea

Babin, Barry J.; Lee, Yong‐Ki; Kim, Eun‐Ju; … - In: Journal of Services Marketing 19 (2005) 3, pp. 133-139

Purpose – The research seeks to extend the notions of utilitarian and hedonic value to account for outcomes of consumer service encounters. Design/methodology/approach – The research question is examined using a sample of Korean restaurant consumers who used a structured questionnaire to...

Persistent link: https://www.econbiz.de/10014905055

Customer responses to service providers' touch : a meta-analysis

Saleh, Amin; Zmich, Louis J.; Babin, Barry J.; Darrat, … - In: Journal of business research : JBR 166 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014380328

Festivalscapes and patrons' emotions, satisfaction, and loyalty

Lee, Yong-ki; Lee, Choong-Ki; Lee, Seung-kon; Babin, … - In: Journal of business research : JBR 61 (2008) 1, pp. 56-64

Persistent link: https://www.econbiz.de/10003597162

Commenting on "atmospheric affect ... gaining share of customer"

Babin, Barry J.; Attaway, Jill P.; James, Kevin W. - In: Journal of global scholars of marketing science : … 27 (2017) 3, pp. 195-200

Persistent link: https://www.econbiz.de/10011774975

Is customer satisfaction really a catch-all? : the discrepancy between financial performance and survey results

James, Kevin W.; James, Hui; Babin, Barry J.; Parker, … - In: Journal of managerial issues : JMI 31 (2019) 2, pp. 137-150

Persistent link: https://www.econbiz.de/10012098710

Managing service recovery experience : effects of the forgiveness for older consumers

Babin, Barry J.; Zhuang, Weiling; Borges, Adilson - In: Journal of retailing and consumer services 58 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012430649