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Islamic banks : contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim on non-Muslim customers in Malaysia

Amin, Muslim; Zaidi Isa; Fontaine, Rodrigue - In: The international journal of bank marketing : IJBM 31 (2013) 2, pp. 79-97

Persistent link: https://www.econbiz.de/10009733592

An examination of the relationship between service quality perception and customer satisfaction : a SEM approach towards Malaysia Islamic banking

Amin, Muslim; Zaidi Isa - In: International journal of Islamic and Middle Eastern … 1 (2008) 3, pp. 191-209

Persistent link: https://www.econbiz.de/10003782399

Islamic banks : Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non‐Muslim customers in Malaysia

Amin, Muslim; Isa, Zaidi; Fontaine, Rodrigue - In: International Journal of Bank Marketing 31 (2013) 2, pp. 79-97

Purpose – The purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks. Design/methodology/approach – The study uses data from Islamic banks and dual‐window Islamic banks, pertaining to two different customer...

Persistent link: https://www.econbiz.de/10014760064

An examination of the relationship between service quality perception and customer satisfaction : A SEM approach towards Malaysian Islamic banking

Amin, Muslim; Isa, Zaidi - In: International Journal of Islamic and Middle Eastern … 1 (2008) 3, pp. 191-209

Purpose – This study attempts to examine the relationship between service quality perception and customers' satisfaction in Malaysian Islamic banking using the SEM approach. Design/methodology/approach – This model starts with SERVQUAL measurement scales consisting of six dimensional...

Persistent link: https://www.econbiz.de/10014826465

An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking

Amin, Muslim; Isa, Zaidi - In: International Journal of Islamic and Middle Eastern … 1 (2008) September, pp. 191-209

Persistent link: https://www.econbiz.de/10005002522

Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

Amin, Muslim - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 280-306

Persistent link: https://www.econbiz.de/10011593721

The effect of trust, customer satisfaction and image on customers' loyalty in Islamic banking sector

Hoq, Mohammad Ziaul; Sultana, Nigar; Amin, Muslim - In: South Asian journal of management : SAJM 17 (2010) 1, pp. 70-93

Persistent link: https://www.econbiz.de/10003979690

Exploring online repurchase behavioural intention of university students in Malaysia

Sajad Rezaei; Amin, Muslim - In: Journal for global business advancement : JGBA 6 (2013) 2, pp. 92-119

Persistent link: https://www.econbiz.de/10009762828

Service quality dimension and customer satisfaction : an empirical study in the Malaysian hotel industry

Amin, Muslim; Yahya, Zatilaziya; Ismayatim, Wan … - In: Services marketing quarterly 34 (2013) 2, pp. 115-125

Persistent link: https://www.econbiz.de/10009745742

The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry

Ali, Faizan; Amin, Muslim - In: Journal for global business advancement : JGBA 7 (2014) 3, pp. 249-264

Persistent link: https://www.econbiz.de/10010489181