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Shopper perception and loyalty : a stochastic approach to modelling shopping mall behaviour
Kok Wei Khong; Fon Sim Ong - In: International journal of retail & distribution management 42 (2014) 7, pp. 626-642
Persistent link: https://www.econbiz.de/10010387836
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Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur; Fon Sim Ong; Balaji, M. S. - In: Journal of consumer marketing 40 (2023) 4, pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
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Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur; Fon Sim Ong; Balaji, M. S. - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
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Planning and implementing effective service guarantee programs
Berman, Barry; Mathur, Anil - In: Business horizons 57 (2014) 1, pp. 107-116
Persistent link: https://www.econbiz.de/10010243454