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Gap analysis as a diagnostic tool for improving the slot gaming experience
Suh, Eunju; Erdem, Mehmet - In: Journal of hospitality marketing & management 18 (2009) 4, pp. 445-455
Persistent link: https://www.econbiz.de/10003862062
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The effects of festival attendees’ experiential values and satisfaction on re-visit intention to the destination : the case of a food and wine festival
Lee, Woojin; Sung, HeeKyung; Suh, Eunju; Zhao, Jinlin - In: International journal of contemporary hospitality management 29 (2017) 3, pp. 1005-1027
Persistent link: https://www.econbiz.de/10011702115
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Measuring perceptions of fairness of loyalty program members
Shulga, Lenna; Tanford, Sarah - In: Journal of hospitality marketing & management 27 (2018) 3, pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
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Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
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Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah; Hwang, Eunmin; Baloglu, Seyhmus - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
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Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah; Jung, Shinyong - In: Tourism management : research, policies, practice 61 (2017), pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
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Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie; Krishen, Anjala Selena; Tanford, Sarah; … - In: European journal of marketing : EJM 51 (2017) 7/8, pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
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Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin; Baloglu, Seyhmus; Tanford, Sarah - In: International journal of hospitality management 76 (2019) 1, pp. 19-28
Persistent link: https://www.econbiz.de/10011981828