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Customer satisfaction
Consumer behaviour
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Beziehungsmarketing
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accuracy
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attribution theory
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attributional cues
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consumer empathy
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customer experience
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empathic customer experience framework
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perception–action model of empathy
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personalization
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Journal of the Academy of Marketing Science
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Customer experience management : toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
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2
Empathy at the heart of customer experience : a holistic framework for understanding and enhancing consumer empathy through the lens of customer experience
Lehnert, Leon
;
Kühnl, Christina
-
2025
Persistent link: https://www.econbiz.de/10015373072
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