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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
141
Konsumentenverhalten
140
Beziehungsmarketing
128
Relationship marketing
128
Einzelhandel
70
Retail trade
69
Marketingmanagement
60
Marketing management
59
Theorie
55
Theory
55
Marketing
48
Lieferkette
46
Supply chain
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Kundenwert
43
Customer value
40
Artificial intelligence
36
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35
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32
United States
32
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30
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28
Kundenzufriedenheit
27
Indien
26
Sustainability
26
Firm performance
25
India
25
Unternehmenserfolg
23
Dienstleistungsqualität
22
Innovation
22
Internet marketing
22
Nachhaltigkeit
22
Online-Marketing
22
Service quality
22
Brand management
21
Markenführung
21
Social Web
21
Social web
21
Lieferantenmanagement
20
Nachhaltige Entwicklung
20
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English
27
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Grewal, Dhruv
17
Kumar, V.
10
Roggeveen, Anne L.
6
Tsiros, Michael
3
Umashankar, Nita
3
Voss, Glenn B.
3
Bhagwat, Yashoda
2
Blut, Markus
2
Carlson, Jamie
2
Godfrey, Andrea L.
2
Gudergan, Siegfried
2
Herhausen, Dennis
2
Mende, Martin
2
Petersen, J. Andrew
2
Rahman, Syed Mahmudur
2
Seiders, Kathleen
2
Wetzels, Martin
2
Chaney, Damien
1
Doorn, Jenny van
1
El-Manstrly, Dahlia
1
Emrich, Oliver
1
Ganesh, Jaishankar
1
Goreczny, Ashley
1
Guha, Abhijit
1
Hulland, John
1
Iyer, Gopalkrishnan R.
1
Joag, Shreekant G.
1
Kim, Kihyun Hannah
1
Kipfelsberger, Petra
1
Kopalle, Praveen K.
1
Kroschke, Mirja
1
Lunardo, Renaud
1
Marmorstein, Howard
1
Maurer, Todd
1
Mencarelli, Rémi
1
Montoya-Weiss, Mitzi
1
Nakata, Cheryl
1
Noble, Stephanie M.
1
Ostrom, Amy L.
1
Pansari, Anita
1
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Journal of retailing
7
Journal of the Academy of Marketing Science
5
MSI reports : working paper series
2
Handbook of marketing and finance
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research
1
Journal of marketing research : JMR
1
Journal of service research
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Journal of service research : JSR
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Marketing science
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Marketing-mix strategies - distribution strategy and pricing strategy
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Pricing perspectives : marketing and management implications of new theories and applications
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ECONIS (ZBW)
27
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1
Introduction : is customer satisfaction (ir)relevant as a metric
Kumar, V.
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 108-109
Persistent link: https://www.econbiz.de/10011591208
Saved in:
2
Enhancing financial performance : the power of customer metrics
Kumar, V.
;
Umashankar, Nita
- In:
Handbook of marketing and finance
,
(pp. 9-42)
.
2012
Persistent link: https://www.econbiz.de/10009552536
Saved in:
3
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
4
Customer engagement : the construct, antecedents, and consequences
Pansari, Anita
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 294-311
Persistent link: https://www.econbiz.de/10011684964
Saved in:
5
Why do salespeople quit? : an empirical examination of own and peer effects on salesperson turnover behavior
Sunder, Sarang
;
Kumar, V.
;
Goreczny, Ashley
;
Maurer, Todd
- In:
Journal of marketing research : JMR
54
(
2017
)
3
,
pp. 381-397
Persistent link: https://www.econbiz.de/10011697433
Saved in:
6
Do loyal customers really pay more for services?
Umashankar, Nita
;
Bhagwat, Yashoda
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 807-826
Persistent link: https://www.econbiz.de/10011779520
Saved in:
7
Revisiting the satisfaction-loyalty relationship : empirical generalizations and directions for future research
Kumar, V.
;
Pozza, Ilaria Dalla
;
Ganesh, Jaishankar
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 246-262
Persistent link: https://www.econbiz.de/10009781857
Saved in:
8
Relating the dark side of new-age technologies and customer technostress
Kumar, V.
;
Rajan, Bharath
;
Salunkhe, Uday
;
Joag, …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2240-2259
Persistent link: https://www.econbiz.de/10013465182
Saved in:
9
Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Montoya-Weiss, Mitzi
;
Voss, Glenn B.
;
Grewal, Dhruv
- In:
MSI reports : working paper series
(
2003
)
2
,
pp. 19-35
Persistent link: https://www.econbiz.de/10001978308
Saved in:
10
Does travel time to stores matter? : the role of merchandise availability
Grewal, Dhruv
;
Kopalle, Praveen K.
;
Marmorstein, Howard
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 437-444
Persistent link: https://www.econbiz.de/10009622977
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