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Guest satisfaction and restaurant performance

Gupta, Sachin; McLaughlin, Edward; Gómez, Miguel I. - In: The Cornell School of hotel administration handbook of …, (pp. 370-385). 2010

Persistent link: https://www.econbiz.de/10008667129

Customer satisfaction, competition, and firm performance : an empirical investigation

Simon, Daniel H.; Gómez, Miguel I. - In: Managerial and decision economics : MDE ; the … 35 (2014) 6, pp. 371-386

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Employee attitudes, customer satisfaction, and sales performance : assessing the linkages in US grocery stores

Simon, Daniel H.; Gómez, Miguel I.; McLaughlin, Edward; … - In: Managerial and decision economics : MDE ; the … 30 (2009) 1, pp. 27-41

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Customer satisfaction and sales performance in wine tasting rooms

Shapiro, Marin; Gómez, Miguel I. - In: International journal of wine business research : IJWBR 26 (2014) 1, pp. 45-60

Persistent link: https://www.econbiz.de/10010339768

The COVID-19 pandemic, customer satisfaction and sales performance in wine tasting rooms in the Finger Lakes region of New York State

Davis, Trent James; Gómez, Miguel I. - In: International journal of wine business research 34 (2022) 2, pp. 173-189

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Customer satisfaction and sale performance in New York State brewery tasting rooms

Li, Jie; Wagner, Sara M.; Gómez, Miguel I.; Mansfield, … - In: Agricultural and resource economics review : ARER 52 (2023) 1, pp. 132-150

Persistent link: https://www.econbiz.de/10014253703

Customer satisfaction and sales performance in wine tasting rooms

Shapiro, Marin; I. Gómez, Miguel - In: International Journal of Wine Business Research 26 (2014) 1, pp. 45-60

Purpose – The purpose of this paper is to study the linkages between customer satisfaction (CS) and sales performance among wineries in New York State's Finger Lakes region. Design/methodology/approach – A survey instrument was used to collect data from visitors to winery tasting rooms in...

Persistent link: https://www.econbiz.de/10014814409