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Customer satisfaction
Consumer behaviour
45
Konsumentenverhalten
45
Beziehungsmarketing
22
Relationship marketing
22
Hotel industry
15
Hotellerie
15
Gastronomie
14
Restaurant industry
14
USA
13
United States
13
Kundenbindungsprogramm
11
Kundenzufriedenheit
11
Loyalty program
11
Gambling
8
Glücksspiel
8
Holiday behaviour
8
Preismanagement
8
Pricing strategy
8
Service quality
8
Urlaubsverhalten
8
Dienstleistungsqualität
7
Viral marketing
7
Virales Marketing
7
Experiment
6
Online retailing
6
Online-Handel
6
loyalty
6
Brand loyalty
5
Gerechtigkeit
5
Justice
5
Kaufentscheidung
5
Perception
5
Purchase decision
5
Revenue management
5
Revenue-Management
5
Risk
5
Wahrnehmung
5
Brand management
4
Heuristics
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English
11
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Tanford, Sarah
7
Raab, Carola
6
Chen, Sandy C.
3
Baloglu, Seyhmus
2
Berezan, Orie
2
Hwang, Eunmin
2
Jung, Shinyong
1
Kim, Jungsun
1
Kim, Woo Gon
1
Kim, Yen-soon
1
Krishen, Anjala Selena
1
Love, Curtis
1
Ng, Christy Yen Nee
1
Shulga, Lenna
1
Tang, Jason
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Yoo, Michelle
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Zemke, Dina Marie V.
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International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
European journal of marketing : EJM
1
International journal of contemporary hospitality management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
2
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
3
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
4
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
5
Sustainable hotel practices and nationality : the impact on guest satisfaction and guest intention to return
Berezan, Orie
;
Raab, Carola
;
Yoo, Michelle
;
Love, Curtis
- In:
International journal of hospitality management
34
(
2013
),
pp. 227-233
Persistent link: https://www.econbiz.de/10009766696
Saved in:
6
Construction and validation of the customer participation scale
Chen, Sandy C.
;
Raab, Carola
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
Saved in:
7
How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
Saved in:
8
Measuring perceptions of fairness of loyalty program members
Shulga, Lenna
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Saved in:
9
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah
;
Hwang, Eunmin
;
Baloglu, Seyhmus
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Saved in:
10
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
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