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How do you measure what you can't define? : the current state of loyalty measurement and management
Aksoy, Lerzan - In: Journal of service management 24 (2013) 4, pp. 356-381
Persistent link: https://www.econbiz.de/10009790206
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The long-term stock market valuation of customer satisfaction
Aksoy, Lerzan; Cooil, Bruce; Groening, Christopher; … - In: Journal of marketing 72 (2008) 4, pp. 105-122
Persistent link: https://www.econbiz.de/10003747973
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Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative satisfaction
Perkins-Munn, Tiffany; Evans, Heather; Buoye, Alexander; … - In: Journal of creating value 8 (2022) 2, pp. 284-305
Persistent link: https://www.econbiz.de/10014581509
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Customer perceptions of firm innovativeness and market performance : a nation-level, longitudinal, cross-industry examination
Keiningham, Timothy; Aksoy, Lerzan; Buoye, Alexander; … - In: Journal of service research 27 (2024) 4, pp. 475-489
Persistent link: https://www.econbiz.de/10015375674
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The cumulative effect of transaction-specific satisfaction on share of wallet : a longitudinal investigation
Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward C.; … - In: Current insights and future trends : [extended versions …, (pp. 381-390). 2012
Persistent link: https://www.econbiz.de/10009748083
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The relationship of employee perceptions of organizational climate to business-unit outcomes
Cooil, Bruce; Aksoy, Lerzan; Keiningham, Timothy; … - In: Journal of service research : JSR 11 (2008/09) 3, pp. 277-294
Persistent link: https://www.econbiz.de/10003804815
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The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward C.; … - In: Journal of service management 25 (2014) 3, pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
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The high price of customer satisfaction
Keiningham, Timothy; Gupta, Sunil; Aksoy, Lerzan; … - In: MIT sloan management review 55 (2013/14) 3, pp. 37-46
Persistent link: https://www.econbiz.de/10010354231
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Conducting service research that matters
Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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Relative measures in service research
Aksoy, Lerzan; Hogreve, Jens; Lariviere, Bart; … - In: The journal of services marketing 29 (2015) 6/7, pp. 448-452
Persistent link: https://www.econbiz.de/10011418336