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~subject:"Customer satisfaction"
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Customer satisfaction
Malaysia
111
KMU
52
SME
52
Consumer behaviour
45
Konsumentenverhalten
42
Firm performance
40
Unternehmenserfolg
40
Entrepreneurship
28
Entrepreneurship approach
26
Sustainability
25
Manufacturing industries
24
Industrie
23
Innovation
21
Nachhaltigkeit
21
Nachhaltige Entwicklung
20
Sustainable development
20
Business start-up
19
Unternehmensgründung
19
Environmental management
18
Relationship marketing
18
Umweltmanagement
18
Beziehungsmarketing
17
Innovation management
15
Innovationsmanagement
15
Pakistan
15
Knowledge management
14
Kundenzufriedenheit
14
Strategic management
14
Strategisches Management
14
Wissensmanagement
14
Innovation adoption
13
Innovationsakzeptanz
13
Lieferkette
13
Supply chain
13
Corporate Social Responsibility
12
Corporate social responsibility
12
Organizational behaviour
12
Service quality
12
Social Web
12
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13
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1
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Article
16
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14
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14
research-article
2
Conference paper
1
Konferenzbeitrag
1
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English
16
Author
All
Ramayah T.
14
Md Uzir Hossain Uzir
3
Cheah, Jun-Hwa
2
Marimuthu, Malliga
2
Rauschnabel, Philipp A.
2
Salmi Mohd Isa
2
Yang, Shaohua
2
Abhijit Ghosh
1
Abu Bakar bin Abdul Hamid
1
Ahasanul Haque
1
Al Halbusi, Hussam
1
Aljaberi, Musheer A.
1
Almutairi, Faisal L. F. H.
1
Almutairi, Ibtisam L. F. H.
1
Amegbe, Hayford
1
Amin, Mohammad Bin
1
Bang, Nguyen
1
Bee Wah Yap
1
Blanes, Ramona
1
Bukari, Zakari
1
Chinje, Nathalie B.
1
Chuah, Stephanie Hui-Wen
1
Chuah, Stephanie Hui-wen
1
Farzana Quoquab
1
Goh, Edmund
1
Hafizah Che Hassan
1
Hamid, Mahmud
1
Hasan, Najmul
1
Ibrahim Ali Jumaan
1
Ishraq Jerin
1
Jasmine Yeap Ai Leen
1
Jihad Mohammad
1
Kashif, Muhammad
1
Latiff, Ahmad Shaharudin Abdul
1
Lee, Heng Wei
1
Lim, Rodney
1
Main, Naser Alolayyan
1
Nguyen, Bang
1
Nushazelin Wan Shahidan, Wan
1
Ojo, Adedapo Oluwaseyi
1
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Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Business Strategy Series
1
Business strategy series
1
International journal of consumer studies
1
International journal of economics and financial issues : IJEFI
1
International journal of quality and innovation : IJQI
1
International journal of services and operations management : IJSOM
1
Journal of Service Theory and Practice
1
Journal of electronic commerce research : JECR
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of service theory and practice : JSTP
1
Quality management journal : QMJ
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
14
Other ZBW resources
2
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1
Impact of brand experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Ramayah T.
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
2
Does user search behaviour mediate user knowledge and search satisfaction?
Yamin, Fadhxilah Mat
;
Ramayah T.
;
Wan Hussain Wan Ishak
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 34-39
Persistent link: https://www.econbiz.de/10011660747
Saved in:
3
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
4
PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad
;
Ramayah T.
;
Syamsulang Sarifuddin
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
Saved in:
5
Satisfaction and trust on customer loyalty : a PLS approach
Bee Wah Yap
;
Ramayah T.
;
Wan Nushazelin Wan Shahidan
- In:
Business strategy series
13
(
2012
)
4
,
pp. 154-167
Persistent link: https://www.econbiz.de/10009580906
Saved in:
6
The effects of destination brand personality on Chinese tourists' revisit intention to Glasgow : an examination across gender
Yang, Shaohua
;
Salmi Mohd Isa
;
Ramayah T.
;
Blanes, Ramona
; …
- In:
Journal of international consumer marketing
32
(
2020
)
5
,
pp. 435-452
Persistent link: https://www.econbiz.de/10012312905
Saved in:
7
The effect of user-generated content quality on brand engagement : the mediating role of functional and emotional values
Jihad Mohammad
;
Farzana Quoquab
;
Ramayah T.
;
Main, …
- In:
Journal of electronic commerce research : JECR
21
(
2020
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10012295985
Saved in:
8
A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
Saved in:
9
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Ramayah T.
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
10
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
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