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Cross‐cultural examination of the relationships among firm reputation, e‐satisfaction, e‐trust, and e‐loyalty

Jin, Byoungho; Yong Park, Jin; Kim, Jiyoung - In: International Marketing Review 25 (2008) 3, pp. 324-337

Purpose – The purpose of this paper is to empirically compare the impact of firm reputation on consumers' evaluation of e‐tailers' market response outcomes (satisfaction, trust, and loyalty) in two cultures, the USA (individualism, low uncertainty avoidance, low context, and high‐trust...

Persistent link: https://www.econbiz.de/10014827425

The role of etail quality, e-satisfaction and e-trust in online loyalty development process

Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247

Persistent link: https://www.econbiz.de/10003864515

Integrating customers' disparate technology readiness into technological requirement analysis : an extended Kano approach

Kim, Jiyoung; Geum, Youngjung; Park, Yongtae - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 678-694

Persistent link: https://www.econbiz.de/10011723753

Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19

Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106

Persistent link: https://www.econbiz.de/10012483665

The role of perceived vulnerability in restaurant customers’ co-creation behavior and repatronage intention during the COVID-19 pandemic

Min, Jihye; Yang, Kiseol; Kim, Jiyoung - In: Journal of vacation marketing 28 (2022) 1, pp. 38-51

Persistent link: https://www.econbiz.de/10012872442

CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty

Min, Jihye; Kim, Jiyoung; Yang, Kiseol - In: Journal of retailing and consumer services 72 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014253482