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Employee revenge against uncivil customers
Bedi, Akanksha; Schat, Aaron C. H. - In: The journal of services marketing 31 (2017) 6, pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
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Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam; Ababneh, Khaldoun I.; Prybutok, … - In: Quality management journal : QMJ 28 (2021) 2, pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
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Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.; Ponnaiyan, Subramaniam; ElMelegy, … - In: Quality management journal : QMJ 29 (2022) 2, pp. 104-124
Persistent link: https://www.econbiz.de/10013271131