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Customer satisfaction
Relationship marketing
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11
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10
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Journal of service research
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ECONIS (ZBW)
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Customer advocacy : a distinctive form of word of mouth
Sweeney, Jillian
;
Payne, Adrian
;
Frow, Pennie
;
Liu, Dan
- In:
Journal of service research
23
(
2020
)
2
,
pp. 139-155
Persistent link: https://www.econbiz.de/10012216507
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2
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
3
Relationship marketing for competitive advantage : winning and keeping customers
Payne, Adrian
(
ed.
);
Christopher, Martin
(
ed.
); …
-
1995
Persistent link: https://www.econbiz.de/10013530687
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