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~subject:"Customer satisfaction"
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Subject
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Customer satisfaction
Consumer behaviour
64
Beziehungsmarketing
61
Relationship marketing
61
Konsumentenverhalten
59
Dienstleistungsqualität
44
Kundenzufriedenheit
44
Service quality
44
Services
38
Dienstleistung
34
Kundenintegration
30
Customer integration
29
Customer experience
28
Service-dominant logic
26
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-Dominant Logic
23
Betriebliche Wertschöpfung
21
Sweden
21
Value creation
21
Dienstleistungsmarketing
20
Schweden
20
Service innovation
19
Services marketing
19
Beschwerdemanagement
15
Complaint management
15
Customer service
14
Dienstleistungsinnovation
14
Innovationsmanagement
14
Kundenservice
14
Dienstleistungsmanagement
12
Innovation management
12
Lieferantenmanagement
12
Service management
12
Supplier relationship management
12
Theorie
12
Theory
12
United Kingdom
12
Großbritannien
10
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Undetermined
22
Free
3
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Article
49
Book / Working Paper
1
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Article in journal
42
Aufsatz in Zeitschrift
42
research-article
6
Arbeitspapier
1
Aufsatz im Buch
1
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Graue Literatur
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Language
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English
50
Author
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Klaus, Philipp
21
Edvardsson, Bo
15
Gruber, Thorsten
15
Szmigin, Isabelle
6
Tronvoll, Bård
6
Voss, Roediger
6
Gustafsson, Anders
4
Kuppelwieser, Volker
4
Abosag, Ibrahim
3
Bang, Nguyen
3
Burton, Jamie
3
Friman, Margareta
3
Pareigis, Jörg
3
Reppel, Alexander
3
Reppel, Alexander E.
3
Alkire, Linda
2
Arsenovic, Jasenko
2
De Keyser, Arne
2
Enquist, Bo
2
Fuß, Stefan
2
Lowrie, Anthony
2
Manthiou, Aikaterini
2
Simkin, Lyndon
2
Xu, Yingzi
2
Ashnai, Bahar
1
Brodowsky, Glen H.
1
Buonamassa, Daniela
1
Chen, Junsong
1
Edwards, Karen
1
Gläser-Zikuda, Michaela
1
Gläser‐Zikuda, Michaela
1
Gorgoglione, Michele
1
Heinonen, Kristina
1
Henneberg, Stephan
1
Hollebeek, Linda D.
1
Holmlund, Maria
1
Imhof, Gustavo
1
Jaakkola, Elina
1
Kania, Nathalie
1
Keiningham, Timothy
1
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The journal of services marketing
8
Journal of service management
6
Journal of retailing and consumer services
4
International journal of quality and service sciences
3
International Journal of Quality and Service Sciences
2
International journal of market research
2
Journal of business research : JBR
2
The service industries journal
2
European journal of marketing
1
International Journal of Public Sector Management
1
International journal of public sector management : IJPSM
1
International journal of services, economics and management
1
Journal of Services Marketing
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of marketing education : JME
1
Journal of marketing management : MM
1
Journal of service research
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Marketing theory
1
Meddelanden från Svenska Handelshögskolan
1
Qualitative Market Research: An International Journal
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The TQM Journal
1
The TQM journal : the international review of organizational improvement
1
The international journal of bank marketing : IJBM
1
The journal of business & industrial marketing
1
The journal of product & brand management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
44
Other ZBW resources
6
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
3
Towards practical relevance : delivering superior firm performance through digital customer experience strategies
Klaus, Philipp
- In:
Journal of direct, data and digital marketing practice …
15
(
2013/14
)
4
,
pp. 306-316
Persistent link: https://www.econbiz.de/10010385968
Saved in:
4
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
5
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
6
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
7
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
8
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
9
Fairness quality : a conceptual model and multiple-item scale for assessing firms' fairness : an exploratory study
Bang, Nguyen
;
Simkin, Lyndon
;
Klaus, Philipp
;
Chen, Junsong
- In:
Journal of marketing management : MM
31
(
2015
)
11/12
,
pp. 1181-1206
Persistent link: https://www.econbiz.de/10011405224
Saved in:
10
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
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