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Customer satisfaction
Consumer behaviour
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Relationship marketing
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Lieferantenmanagement
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Customer value
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Corporate Social Responsibility
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Spaid, Brian I.
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Boutin Jr., Philip J.
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of organizational computing and electronic commerce
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ECONIS (ZBW)
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Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
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2
The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer
Spaid, Brian I.
;
O'Neill, Bonnie S.
;
Ow, Terence T.
- In:
Journal of organizational computing and electronic commerce
29
(
2019
)
4
,
pp. 294-315
Persistent link: https://www.econbiz.de/10012203525
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3
Customer value anticipation, customer satisfaction and loyalty : an empirical examination
Flint, Daniel J.
;
Blocker, Christopher P.
;
Boutin Jr., …
- In:
Industrial marketing management : the international …
40
(
2011
)
2
,
pp. 219-230
Persistent link: https://www.econbiz.de/10008934051
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