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Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan; Chang, Tsang-Chuan; Wang, Kung-Jeng; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
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Determining critical service quality from the view of performance influence
Wang, Kung-Jeng; Chang, Tsang-Chuan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
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Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min; Chang, Huo-Tsan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 727-745
Persistent link: https://www.econbiz.de/10011883962