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Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee; Baek, Jihyun; Kang, Hayoung - In: Journal of global scholars of marketing science : … 23 (2013) 2, pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
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Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung; Choi, Sunmee; Verma, Rohit - In: Journal of service management 28 (2017) 2, pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
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Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun; Park, Geebum; Lee, Yeonjoo; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 12, pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
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Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
Lee, Yeonjoo; Choi, Sunmee; Field, Joy M. - In: Operations management research : OMR ; advancing … 13 (2020) 3/4, pp. 218-232
Persistent link: https://www.econbiz.de/10012306813