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Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains' services
Khorshidi, Hadi Akbarzade
;
Nikfalazar, Sanaz
;
Gunawan, Indra
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10011556891
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Optimising service quality translating via quantitative quality function deployment
Khorshidi, Hadi Akbarzade
;
Hejazi, Seyed Reza
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 169-180
Persistent link: https://www.econbiz.de/10009389315
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