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Customer satisfaction
Consumer behaviour
105,895
Konsumentenverhalten
103,452
Tourism
22,594
Tourismus
22,579
Familie
16,266
Theorie
15,795
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Brand management
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Online-Handel
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Service quality
9,039
Online retailing
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Deutschland
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Germany
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35
Gustafsson, Anders
34
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31
Usman, Osly
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Shahin, Arash
29
Wong, IpKin Anthony
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28
Söderlund, Magnus
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Keiningham, Timothy
27
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Law, Rob
26
Prayag, Girish
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Hyun, Sunghyup Sean
24
Sharma, Piyush
24
Bilgihan, Anil
22
Jang, Soocheong (Shawn)
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Prentice, Catherine
22
Evanschitzky, Heiner
21
Huber, Frank
21
Klaus, Philipp
21
McColl-Kennedy, Janet R.
21
Balaji, M. S.
20
Loureiro, Sandra Maria Correia
20
Ryu, Kisang
20
Park, Jungkun
19
Amin, Muslim
18
Hsu, Maxwell K.
18
Lee, Choong-Ki
18
Matzler, Kurt
18
Roberts-Lombard, Mornay
18
Sparks, Beverley
18
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Wieseke, Jan
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Frank, Björn
17
Gelbrich, Katja
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Verlag Dr. Kovač
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IGI Global
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Nomos Verlagsgesellschaft
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Economics Institute for Research (SIR), Handelshögskolan i Stockholm
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Rheinisch-Westfälische Technische Hochschule Aachen
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Eric Cuvillier <Firma>
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ICF International
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ISM University of Management and Economics
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Shaker Verlag
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University of Madras / Department of Commerce
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Universität Mannheim
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Academy of Marketing
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Adolf Würth GmbH & Co. KG
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Allgemeiner Deutscher Automobil-Club
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Australian and New Zealand Marketing Academy
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Bundesagentur für Arbeit
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Center for Service Excellence
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Confederation of Britisch Industry
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
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Journal of retailing and consumer services
492
International journal of hospitality management
390
Journal of business research : JBR
340
The journal of services marketing
212
Tourism management : research, policies, practice
200
The service industries journal
184
Journal of Services Marketing
183
Journal of travel and tourism marketing
180
International journal of contemporary hospitality management
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of hospitality marketing & management
157
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
European Journal of Marketing
109
Asia Pacific journal of marketing and logistics
107
International Journal of Bank Marketing
107
Cogent business & management
106
Services marketing quarterly
106
Journal of service research : JSR
102
Psychology & marketing
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
98
Journal of air transport management
92
Service business
92
The TQM journal : the international review of organizational improvement
92
Tourism management perspectives : TMP
88
Journal of service management
86
International journal of productivity and quality management : IJPQM
83
International Journal of Contemporary Hospitality Management
79
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of the Academy of Marketing Science
74
Journal of hospitality and tourism insights
73
Total quality management & business excellence
72
International journal of quality & reliability management
67
International journal of quality and service sciences
67
International journal of services and operations management
65
Journal of Islamic marketing
65
Journal of strategic marketing
65
The international journal of bank marketing : IJBM
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
64
Journal of Asian finance, economics and business : JAFEB
63
International Journal of Quality & Reliability Management
62
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ECONIS (ZBW)
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Other ZBW resources
1,475
RePEc
126
EconStor
39
BASE
32
USB Cologne (EcoSocSci)
5
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1
Exploring correlations among
tourism
characteristics, visitor behavior intention, and customer satisfaction
Fu, Hsin-Wei
;
Yeh, Shang-Pao
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 99-110
Persistent link: https://www.econbiz.de/10010474509
Saved in:
2
Exploring the impacts of national image, service quality, and perceived value on international tourist behaviors : a Nepali case
Zhang, Juyan
;
Adhikari, Dharma
;
Fahmy, Shahira
;
Kang, Seok
- In:
Journal of vacation marketing
26
(
2020
)
4
,
pp. 473-488
Persistent link: https://www.econbiz.de/10012265245
Saved in:
3
An examination of the relationship between co-creation and well-being : an application in the case of
tourism
Dekhili, Sihem
;
Hallem, Yousra
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10012289256
Saved in:
4
Measuring satisfaction and loyalty of guests based on Vietnamese hotel online reviews
Nguyen Thi Thu Ha
;
Tuan Tran Minh
;
Tu Nguyen Thi Ngoc
; …
- In:
International journal of e-entrepreneurship and …
11
(
2021
)
2
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012613254
Saved in:
5
Muslim tourists' intention to book on Airbnb : the moderating role of gender
Tosin Tiamiyu
;
Farzana Quoquab
;
Jihad Mohammad
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 608-627
Persistent link: https://www.econbiz.de/10012880206
Saved in:
6
Measuring tourist festival experience : development and validation of the PHF-TX model
Olivier, Lizette
;
Carlson, Jamie
;
Rahman, Syed Mahmudur
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
7
,
pp. 1530-1549
Persistent link: https://www.econbiz.de/10014368598
Saved in:
7
Exploring tourist shopping from the perspective of duty-free shopping : an analysis of online reviews
Hu, Tao
;
Zhang, Yangyan
- In:
Journal of vacation marketing
31
(
2025
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10015190079
Saved in:
8
An investigation of the perceived value of shopping
tourism
Choi, Miju
;
Law, Rob
;
Heo, Cindy Yoonjoung
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
7
,
pp. 962-980
Persistent link: https://www.econbiz.de/10011927262
Saved in:
9
Antecedents and consequences of perceived coolness for Generation Y in the context of creative
tourism
: a case study of the Pier 2 Art Center in Taiwan
Chen, Ching-fu
;
Chou, Shih-Huan
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 121-129
Persistent link: https://www.econbiz.de/10011995782
Saved in:
10
Heritage
tourism
in Singapore Chinatown : a perceived value approach to authenticity and satisfaction
Lee, Sean
;
Phau, Ian
;
Hughes, Michael
;
Li, Yu Feng
; …
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 981-998
Persistent link: https://www.econbiz.de/10011627397
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