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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of business research : JBR
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ECONIS (ZBW)
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Customer response to dissatisfaction : a synthesis of literature and conceptual framework
Ferguson, Jodie L.
;
Johnston, Wesley J.
- In:
Industrial marketing management : the international …
40
(
2011
)
1
,
pp. 118-127
Persistent link: https://www.econbiz.de/10008907883
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2
Enhancing perceptions of price-value associated with price-matching guarantees
Hardesty, David M.
;
Bearden, William O.
;
Haws, Kelly L.
; …
- In:
Journal of business research : JBR
65
(
2012
)
8
,
pp. 1096-1101
Persistent link: https://www.econbiz.de/10009562089
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3
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
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