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Attitudinal and behavioral loyalty amongst casino players in Macau

Prentice, Catherine - In: Services marketing quarterly 34 (2013) 4, pp. 309-321

Persistent link: https://www.econbiz.de/10010208598

Service quality perceptions and customer loyalty in casinos

Prentice, Catherine - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 49-64

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Build trust, they will come : the case of casino high rollers!

Ji, Chunli; Prentice, Catherine; Sthapit, Erose; Lei, Inman - In: International journal of contemporary hospitality management 36 (2024) 10, pp. 3361-3377

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A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers

Zeng, Zhong Lu; Prentice, Catherine - In: International journal of hospitality management 36 (2014), pp. 167-175

Persistent link: https://www.econbiz.de/10010239298

Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?

Dong, Shi Yong; Prentice, Catherine; He, Wei - In: International journal of hospitality management 40 (2014), pp. 81-91

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The development of service quality dimensions for internet service providers : retaining customers of different usage patterns

Thaichon, Paramaporn; Lobo, Antonio; Prentice, Catherine; … - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1047-1058

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Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers

Woodside, Arch G.; Prentice, Catherine; Larsen, Anders - In: Psychology & marketing 32 (2015) 1, pp. 65-77

Persistent link: https://www.econbiz.de/10011287634

Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling

Prentice, Catherine; Wong, IpKin Anthony - In: International journal of hospitality management 56 (2016), pp. 109-118

Persistent link: https://www.econbiz.de/10011521730

Quality, value? – Insights into medical tourists' attitudes and behaviors

Prajitmutita, Lyn Manassannan; Perényi, Áron; … - In: Journal of retailing and consumer services 31 (2016), pp. 207-216

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The role of airport service quality in airport and destination choice

Prentice, Catherine; Kadan, Mariam - In: Journal of retailing and consumer services 47 (2019), pp. 40-48

Persistent link: https://www.econbiz.de/10011995440