This paper examines the effect of regulatory focus on consumer satisfaction. In contrast to the disconfirmation of expectations model of satisfaction, we find that, although regulatory focus does affect consumers' expectations, the effect on satisfaction cannot be explained by differences in...

This research study, the impact of quality service and customer satisfaction on consumer purchasing decisions in Zimbabwe telecommunications industry was conducted because telecommunication organizations are having low sales and they are losing customers to their competitors. The purpose of this...

Regret als Erkenntnisobjekt -- Charakteristika und Determinanten des Regret-Konzepts aus entscheidungstheoretischer und verhaltenswissenschaftlicher Sicht -- Die Rolle des Regret für die Kundenloyalität -- Die empirische Untersuchung -- Implikationen für Forschung und Praxis.

As housing demand rose post-COVID-19, new mortgage buyers with distinct preferences are entering the market. Nevertheless, the mortgage purchasing process can prove intricate and precarious for individuals lacking familiarity. Customers leverage various online platforms and supplementary sources...