Similar Search Results

An integrated simulation-DEA approach to imporve quality care of medical centres

Azadeh, Mohammad Ali; Sepahi, Masoome; Haghighi, Sara … - In: International journal of process management and … 3 (2013) 3, pp. 352-370

Persistent link: https://ebvufind01.dmz1.zbw.eu/10010339882

Variability in health care services : the role of service employee flexibility

Vredenburg, Jessica; Bell, Simon J. - In: Australasian marketing journal 22 (2014) 3, pp. 168-178

Persistent link: https://ebvufind01.dmz1.zbw.eu/10010427975

Equating the expected and perceived service quality : a comparison between public and private healthcare service providers

Shabbir, Asma; Malik, Shahab Alam; Janjua, Saquib Yusaf - In: International journal of quality & reliability management 34 (2017) 8, pp. 1295-1317

Persistent link: https://ebvufind01.dmz1.zbw.eu/10011754352

Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector

Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027

Persistent link: https://ebvufind01.dmz1.zbw.eu/10011687813

Patient proactivity : behaviors, attitudes, and its relationship with satisfaction with the American health care delivery system

Fullerton, Sam; McCullough, Tammy - In: Health marketing quarterly 31 (2014) 1, pp. 78-96

Persistent link: https://ebvufind01.dmz1.zbw.eu/10010362775

The role of patient satisfaction in hospitals' medicare reimbursements

Liu, Lu; Gauri, Dinesh Kumar; Jindal, Rupinder P. - In: Journal of public policy & marketing 40 (2021) 4, pp. 558-570

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012660199

Validating service quality (SERVQUAL) in healthcare : measuring patient satisfaction using their perceptions in Jordan

Ibrahim, Mohammed Shaker - In: Journal of information & knowledge management : JIKM 19 (2020) 1, pp. 2040021-1-2040021-13

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012292689

Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction

Peng, Xiaosong; Flynn, Barbara Bechler; Narayanan, … - In: Decision sciences 54 (2023) 5, pp. 494-513

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014432005

Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala

Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …

Persistent link: https://ebvufind01.dmz1.zbw.eu/10011709598

Assessment of patient satisfaction in tertiary care public hospitals

Mukherjee, Debarshi; Saha, Mahasweta; Chatterjee, Rajesh; … - In: International journal of business innovation and … 30 (2023) 2, pp. 148-164

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014293932