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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
107,241
Konsumentenverhalten
104,797
Experiment
51,333
Theorie
27,212
Theory
26,879
Cognition
14,676
Kognition
14,626
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13,304
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6,566
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6,272
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6,245
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6,068
Online-Marketing
5,921
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5,907
Germany
5,858
Service quality
5,647
Vertrauen
5,611
Dienstleistungsqualität
5,597
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5,562
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5,266
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5,241
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Han, Heesup
70
Mattila, Anna S.
34
Usman, Osly
23
Bilgihan, Anil
19
Prayag, Girish
19
Hyun, Sunghyup Sean
18
Ahn, Jiseon
17
Aksoy, Lerzan
17
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Gustafsson, Anders
16
Mittal, Vikas
16
Wong, IpKin Anthony
16
Jang, Soocheong (Shawn)
15
Keiningham, Timothy
15
Law, Rob
15
Ryu, Kisang
15
Söderlund, Magnus
15
Larivière, Bart
14
Prybutok, Victor R.
14
Qu, Hailin
14
Balaji, M. S.
13
Bang, Nguyen
13
Chua, Bee-Lia
13
McColl-Kennedy, Janet R.
13
Sharma, Piyush
13
Van Vaerenbergh, Yves
13
Wu, Luorong
13
Yu, Jongsik
13
Blut, Markus
12
Gil Saura, Irene
12
Lee, Seonjeong
12
Liu, Chih-Hsing
12
Paul, Justin
12
Rather, Raouf Ahmad
12
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11
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11
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11
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11
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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National Bureau of Economic Research
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Rheinisch-Westfälische Technische Hochschule Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Communication
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
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1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
393
International journal of hospitality management
257
Journal of business research : JBR
203
The journal of services marketing
131
Journal of travel and tourism marketing
115
International journal of contemporary hospitality management
113
Journal of hospitality marketing & management
110
Tourism management : research, policies, practice
96
Cogent business & management
82
Asia Pacific journal of marketing and logistics
71
Services marketing quarterly
70
Psychology & marketing
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
68
The service industries journal
65
Journal of service management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Service business
54
Journal of Islamic marketing
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
51
Journal of hospitality and tourism insights
50
Journal of service research : JSR
49
Tourism management perspectives : TMP
47
International journal of electronic marketing and retailing : IJEMR
45
Journal of strategic marketing
41
International journal of quality and service sciences
39
International journal of retail and distribution management
39
The TQM journal : the international review of organizational improvement
39
International journal of retail & distribution management
38
The international review of retail, distribution and consumer research
38
Tourism analysis : an interdisciplinary tourism & hospitality journal
38
European journal of marketing : EJM
37
Journal of air transport management
37
Journal of vacation marketing
36
Total quality management & business excellence
36
Journal of retailing
35
The international journal of bank marketing : IJBM
35
Journal of service research
33
Journal of the Academy of Marketing Science
32
Journal of Asian finance, economics and business : JAFEB
31
Journal of Services Marketing
31
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ECONIS (ZBW)
7,508
Other ZBW resources
162
BASE
2
RePEc
1
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1
Let me imagine that for you : transforming the retail frontline through augmenting customer mental imagery ability
Heller, Jonas
;
Chylinski, Mathew
;
Ruyter, Ko de
;
Mahr, …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 94-114
Persistent link: https://www.econbiz.de/10012102953
Saved in:
2
Immersive stays in virtual hotels : the effect of experiences in metaverse hotels on customer responses
Li, Ou
;
Shi, Yan
;
Qian, Da
- In:
International journal of hospitality management
130
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015434545
Saved in:
3
"Touching" services : tangible objects create an emotional connection to services even before their first use
Nägele, Nora
;
Walter, Benjamin von
;
Scharfenberger, Philipp
- In:
Business research
13
(
2020
)
2
,
pp. 741-766
, mugs, or fashion articles. Drawing on research about embodied
cognition
, this paper investigates how and under which …
Persistent link: https://www.econbiz.de/10012295833
Saved in:
4
Cognitive-affective-
motivation
factors influencing international visitors' destination satisfaction and loyalty
Omo-Obas, Promise
;
Anning-Dorson, Thomas
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2222-2240
Persistent link: https://www.econbiz.de/10014446042
Saved in:
5
Understanding consumer enchantment via paranormal tourism, part I, conceptual review
Drinkwater, Kenneth
;
Massullo, Brandon
;
Dagnall, Neil
; …
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10013256790
Saved in:
6
Exploring mental time travel experiences and their influence on behavioral intentions and learning
Barhorst, Jennifer Brannon
;
Krey, Nina
;
McLean, Graeme J.
- In:
Psychology & marketing
40
(
2023
)
8
,
pp. 1615-1633
Persistent link: https://www.econbiz.de/10014338309
Saved in:
7
An exploration of the cognitive-affective model of satisfaction in a shopping context : a test of competing models
Im, Hyunjoo
;
Ha, Sejin
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2273-2288
Persistent link: https://www.econbiz.de/10009298999
Saved in:
8
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
9
Effect of experience on
cognition
, affect and satisfaction : the case of Japanese visitors to Macau
Chen, Yi
;
Lehto, Xinran Y.
;
Choi, Soojin
- In:
Journal of hospitality marketing & management
18
(
2009
)
2/3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003842923
Saved in:
10
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
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