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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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Han, Heesup
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23
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19
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19
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17
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17
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17
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Law, Rob
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14
Larivière, Bart
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Qu, Hailin
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13
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University of Madras / Department of Commerce
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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Erasmus Research Institute of Management
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1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Journal of retailing and consumer services
398
International journal of hospitality management
252
Journal of business research : JBR
208
The journal of services marketing
136
Journal of travel and tourism marketing
115
International journal of contemporary hospitality management
113
Journal of hospitality marketing & management
107
Tourism management : research, policies, practice
97
Cogent business & management
79
The service industries journal
72
Asia Pacific journal of marketing and logistics
71
Services marketing quarterly
71
Psychology & marketing
70
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Service business
60
Journal of service management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
54
Journal of service research : JSR
53
Journal of Islamic marketing
52
Tourism management perspectives : TMP
48
International journal of electronic marketing and retailing : IJEMR
45
Journal of hospitality and tourism insights
45
Journal of strategic marketing
42
Journal of air transport management
40
The international review of retail, distribution and consumer research
40
International journal of retail and distribution management
39
International journal of retail & distribution management
38
European journal of marketing : EJM
37
Total quality management & business excellence
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
Journal of retailing
35
The international journal of bank marketing : IJBM
35
International journal of quality and service sciences
34
Journal of service research
34
Journal of vacation marketing
34
Journal of the Academy of Marketing Science
33
Journal of Services Marketing
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International journal of quality & reliability management
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Journal of Asian finance, economics and business : JAFEB
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ECONIS (ZBW)
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Other ZBW resources
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BASE
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EconStor
1
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1
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
2
When Choosing is Not Deciding : The Effect Of Perceived Responsibility on Satisfaction
Botti, Simona
;
McGill, Ann L.
-
2009
-credit and self-blame for the
decision
outcome. A third study separates the effects of differentiability from random choice …
Persistent link: https://www.econbiz.de/10014200306
Saved in:
3
You're driving me crazy! : how
emotions
elicited by negative driver behaviors impact customer outcomes in last mile delivery
Masorgo, Nicolò
;
Mir, Saif
;
Hofer, Adriana Rossiter
- In:
Journal of business logistics
44
(
2023
)
4
,
pp. 666-692
Persistent link: https://www.econbiz.de/10014434922
Saved in:
4
The effects of anticipatory
emotions
on service satisfaction and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
Saved in:
5
How do you feel today? : managing patient
emotions
during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
6
Measuring customer experience in situ : the link between appraisals,
emotions
and overall assessments
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of hospitality management
59
(
2016
),
pp. 42-49
Persistent link: https://www.econbiz.de/10011609929
Saved in:
7
The best experiences cannot be planned : the effect of maximizing vacation planning on consumer satisfaction and well-being
Mitas, Ondrej
;
Niemeyer, Olivia
;
Kurtz, Jaime
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
8
,
pp. 1507-1524
Persistent link: https://www.econbiz.de/10015192883
Saved in:
8
Inherently loyal or easily bored? : nonconscious activation of consistency versus variety-seeking behavior
Fishbach, Ayelet
;
Ratner, Rebecca K.
;
Zhang, Ying
- In:
Journal of consumer psychology : JCP : the official …
21
(
2011
)
1
,
pp. 38-48
Persistent link: https://www.econbiz.de/10008909940
Saved in:
9
Fragile enhancement of attitudes and intentions following difficult decisions
Litt, Ab
;
Tormala, Zakary L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
4
,
pp. 584-598
Persistent link: https://www.econbiz.de/10008747738
Saved in:
10
Examining shopping mall consumer
decision
-making styles, satisfaction and purchase intention
Alavi, Seyed Ali
;
Sajad Rezaei
;
Valaei, Naser
;
Wan …
- In:
The international review of retail, distribution and …
26
(
2016
)
3
,
pp. 272-303
Persistent link: https://www.econbiz.de/10011543297
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