Pikkarainen, Kari; Pikkarainen, Tero; Karjaluoto, Heikki; … - In: International Journal of Bank Marketing 24 (2006) 3, pp. 158-172
Purpose – Although research into the adoption and use of online banking services has grown in many parts of the world, the centre of attention has been largely on determinants of online banking adoption, not on users' satisfaction with use. This paper aims to test and validate the End‐User...