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Customer satisfaction
Consumer behaviour
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16
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14
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Books on Demand GmbH <Norderstedt>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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1
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1
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Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Journal of retailing and consumer services
440
International journal of hospitality management
298
Journal of business research : JBR
241
The journal of services marketing
174
Journal of hospitality marketing & management
131
Journal of travel and tourism marketing
129
International journal of contemporary hospitality management
125
Tourism management : research, policies, practice
113
The service industries journal
101
Cogent business & management
93
Services marketing quarterly
83
Asia Pacific journal of marketing and logistics
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
79
Psychology & marketing
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
Journal of service management
75
Journal of service research : JSR
71
Service business
71
The TQM journal : the international review of organizational improvement
60
Journal of hospitality and tourism insights
59
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
58
Journal of Islamic marketing
57
Journal of strategic marketing
54
Tourism management perspectives : TMP
52
The international journal of bank marketing : IJBM
50
International journal of electronic marketing and retailing : IJEMR
48
International journal of quality and service sciences
48
European journal of marketing : EJM
46
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of the Academy of Marketing Science
45
Journal of air transport management
44
The international review of retail, distribution and consumer research
44
International journal of retail & distribution management
43
Tourism analysis : an interdisciplinary tourism & hospitality journal
43
Total quality management & business excellence
42
International journal of services, economics and management
41
Journal of Asian finance, economics and business : JAFEB
41
International journal of retail and distribution management
40
Journal of retailing
40
Journal of service research
40
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ECONIS (ZBW)
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EconStor
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1
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
2
Determinants of loyalty programmes and their impact on store patronage
Kolte, Ashutosh
;
Veer, Nitin
;
Mahajan, Yogesh
;
Siggia, Dario
- In:
Journal of Asia Business Studies
17
(
2023
)
5
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014432773
Saved in:
3
Influence of loyalty programmes on satisfaction and retail store loyalty
Deepa, S.
;
Chitramani, P.
- In:
International journal of electronic marketing and …
6
(
2014
)
2
,
pp. 89-111
Persistent link: https://www.econbiz.de/10011347648
Saved in:
4
Consumer segmentation in food retailing in Croatia : a latent class analysis
Pavlić, Ivana
;
Vojvodić, Katija
;
Puh, Barbara
- In:
Market : review for marketing theory and practice
32
(
2020
),
pp. 9-29
Persistent link: https://www.econbiz.de/10012652648
Saved in:
5
Consuming rural territories through food : a segmentation analysis based on the food choices of urban specialty stores' customers
Figueiredo, Elisabete
;
Forte, Teresa
;
Eusébio, Celeste
; …
- In:
Journal of food products marketing : innovations in …
28
(
2022
)
8/9
,
pp. 331-348
Persistent link: https://www.econbiz.de/10013459993
Saved in:
6
Offering online recommendations to impatient first-time customers with conjoint-based segmentation trees ; Report No. 05-103
De Bruyn, Arnaud
;
Liechty, John C.
;
Huizingh, Eelko
; …
- In:
MSI reports : working paper series
(
2005
)
1
,
pp. 71-84
Persistent link: https://www.econbiz.de/10002830931
Saved in:
7
Segmenting festival visitors using psychological commitment
Lee, Jenny
;
Kyle, Gerard T.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 656-669
Persistent link: https://www.econbiz.de/10010400544
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8
Premium customers' perception of firms' customer relationship management segmentation, identity strategies and their satisfaction
Wali, Andy Fred
;
Nwokah, N. Gladson
- In:
International journal of markets and business systems
2
(
2016
)
4
,
pp. 291-308
Persistent link: https://www.econbiz.de/10011716063
Saved in:
9
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
10
Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.
;
Tzetzis, G.
;
Konsoulas, D.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
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