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Customer satisfaction
China
135,152
Consumer behaviour
105,931
Konsumentenverhalten
103,488
Theorie
16,706
Theory
16,507
Relationship marketing
15,809
Beziehungsmarketing
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USA
10,785
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9,955
Brand management
9,481
Markenführung
9,424
Online-Handel
9,312
Online retailing
9,297
Service quality
9,137
Kulturelle Identität
8,957
Dienstleistungsqualität
8,906
Culture
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Internationale Wirtschaftsbeziehungen
8,455
Cultural identity
8,399
International economic relations
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7,985
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Han, Heesup
77
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45
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43
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38
Svensson, Göran
38
Aksoy, Lerzan
35
Gustafsson, Anders
34
Ringle, Christian M.
31
Usman, Osly
31
Shahin, Arash
29
Wong, IpKin Anthony
29
Gil Saura, Irene
28
Söderlund, Magnus
28
Keiningham, Timothy
27
Prybutok, Victor R.
27
Law, Rob
26
Prayag, Girish
26
Hyun, Sunghyup Sean
24
Sharma, Piyush
24
Bilgihan, Anil
22
Jang, Soocheong (Shawn)
22
Prentice, Catherine
22
Evanschitzky, Heiner
21
Huber, Frank
21
Klaus, Philipp
21
McColl-Kennedy, Janet R.
21
Balaji, M. S.
20
Loureiro, Sandra Maria Correia
20
Ryu, Kisang
20
Park, Jungkun
19
Amin, Muslim
18
Hsu, Maxwell K.
18
Lee, Choong-Ki
18
Matzler, Kurt
18
Roberts-Lombard, Mornay
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Wieseke, Jan
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Frank, Björn
17
Gelbrich, Katja
17
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National Bureau of Economic Research
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Books on Demand GmbH <Norderstedt>
7
Verlag Dr. Kovač
6
IGI Global
5
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rheinisch-Westfälische Technische Hochschule Aachen
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
Ernst-Moritz-Arndt-Universität Greifswald
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European Commission / Directorate-General for Employment, Social Affairs and Inclusion
2
Freie Universität Berlin
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HAL
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Harvard Graduate School of Business Administration
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ICF International
2
ISM University of Management and Economics
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Information Resources Management Association
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
University of Madras / Department of Commerce
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Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
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ANZMAC Conference <2019, Wellington>
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Academy of Marketing
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Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Australian and New Zealand Marketing Academy
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Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Confederation of Britisch Industry
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
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Journal of retailing and consumer services
492
International journal of hospitality management
390
Journal of business research : JBR
340
The journal of services marketing
212
Tourism management : research, policies, practice
200
The service industries journal
184
Journal of Services Marketing
183
Journal of travel and tourism marketing
181
International journal of contemporary hospitality management
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of hospitality marketing & management
157
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
European Journal of Marketing
109
Asia Pacific journal of marketing and logistics
107
International Journal of Bank Marketing
107
Cogent business & management
106
Services marketing quarterly
106
Journal of service research : JSR
102
Psychology & marketing
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
98
Journal of air transport management
92
Service business
92
The TQM journal : the international review of organizational improvement
92
Tourism management perspectives : TMP
88
Journal of service management
86
International journal of productivity and quality management : IJPQM
83
International Journal of Contemporary Hospitality Management
79
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of the Academy of Marketing Science
74
Journal of hospitality and tourism insights
73
Total quality management & business excellence
72
International journal of quality & reliability management
67
International journal of quality and service sciences
67
International journal of services and operations management
65
Journal of Islamic marketing
65
Journal of strategic marketing
65
The international journal of bank marketing : IJBM
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
64
Journal of Asian finance, economics and business : JAFEB
63
International Journal of Quality & Reliability Management
62
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ECONIS (ZBW)
15,349
Other ZBW resources
1,475
RePEc
126
EconStor
39
BASE
32
USB Cologne (EcoSocSci)
5
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1
The antecedents of repurchase intention at user online travel agents in Indonesia mediated by brand image
Permatasari, Ratih Devita
;
Rohman, Fatchur
;
Sri Palupi …
-
2022
Persistent link: https://www.econbiz.de/10013494053
Saved in:
2
Value-based promotion : a consumer retention tool in electronics goods market
Joy, Gemini V.
;
James, P. S.
;
Kumar, K. Senthil
- In:
International journal of value chain management : IJVCM
7
(
2014
)
2
,
pp. 124-133
Persistent link: https://www.econbiz.de/10010484383
Saved in:
3
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
4
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
5
Factors affecting Gen Z customers' satisfaction with sales promotions of Vietnam e-commerce platforms
Dao Cam Thuy
;
Nguyen Thi Lien Huong
;
My, Dang Pham Y.
- In:
VNU journal of economics and business
2
(
2022
)
4
,
pp. 83-94
Persistent link: https://www.econbiz.de/10013499648
Saved in:
6
Understanding the role of in-store logistic operations in retail : findings from Pakistan
Najmi, Arsalan
;
Arshad, Yamna
;
Ahmed, Waqar
;
Kanapathy, …
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 26-51
Persistent link: https://www.econbiz.de/10013552836
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7
Manipulating customer loyalty measurement : influence of suggestive design elements on the net promoter score
Wohllebe, Atilla
;
Nicolaisen, Anton
- In:
Total quality management & business excellence
36
(
2025
)
1/2
,
pp. 26-42
Persistent link: https://www.econbiz.de/10015178464
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8
A study of sales promotion mix on customer satisfaction with reference to shopping malls in Gwalior city
Ubeja, Satnam Kour
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10011287771
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9
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
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10
Online promotions and hedonic motives as moderators in the relationship between e-impulsive buying tendency and customer satisfaction : evidence from India
Madhu, Sumetha
;
Soundararajan, Vasanthi
;
Parayitam, …
- In:
Journal of internet commerce
22
(
2023
)
3
,
pp. 395-431
Persistent link: https://www.econbiz.de/10014320493
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