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Determinants of customer loyalty : a literature review
Karunaratna, A. C.; Kumara, P. A. P. Samantha - In: Journal of customer behaviour 17 (2018) 1/2, pp. 49-73
Persistent link: https://www.econbiz.de/10011936131
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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Customer loyalty development : the role of switching costs
Stan, Valentina; Caemmerer, Barbara; Cattan-Jallet, Roxane - In: The journal of applied business research 29 (2013) 5, pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos; Tsoukatos, Evangelos - In: Journal of transnational management : the official … 22 (2017) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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Forging customer satisfaction through commitment-trust factors in financial insurance services : moderating role of corporate image
Oussama Saoula; Muhammad Farrukh Abid; Ahmad, Munawar Javed - In: Journal of Islamic marketing 15 (2024) 2, pp. 418-445
Persistent link: https://www.econbiz.de/10014470312
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Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong; Noman, Abu Hanifa Md.; Hassan, M. Kabir - In: International journal of bank marketing 41 (2023) 3, pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
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On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min; Fang, Yu-hui; Cheng, Hsiang-lan; Yen, … - In: Human systems management : HSM 32 (2013) 4, pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia - In: Journal of service management 27 (2016) 2, pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur; Park-Poaps, Haesun; Lodhi, Rab Nawaz - In: Services marketing quarterly 43 (2022) 2, pp. 206-225
Persistent link: https://www.econbiz.de/10013178034