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Exploring the role of new and enhanced BPM capabilities in customer experience management : does BPM matter?
Indihar Štemberger, Mojca
;
Bosilj Vukšić, Vesna
; …
- In:
Business process management journal
30
(
2024
)
8
,
pp. 120-143
Persistent link: https://www.econbiz.de/10015324512
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