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Customer satisfaction
Consumer behaviour
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Brand image
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South Korea
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Asia Pacific journal of marketing and logistics
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Journal of hospitality marketing & management
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A structural approach to examine the quality attributes of e-shopping malls using the Kano model
Oh, Jong-chul
;
Yoon, Sung-joon
;
Park, Byung-il
- In:
Asia Pacific journal of marketing and logistics
24
(
2012
)
2
,
pp. 305-327
Persistent link: https://www.econbiz.de/10009548752
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2
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
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