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Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
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The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo; Park, Jungkun; Pensri Jaroenwanit; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
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Drivers of customers' efforts to cope with wearable device usage problems and the role of demographics in a study in China
Ren, Tianbao; Le, Hoang T. P. M.; Park, Jungkun - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2727-2747
Persistent link: https://www.econbiz.de/10014430282
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Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik; Park, Jungkun - In: Journal of retailing and consumer services 75 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
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Exploring perceived value's impact on attitudes in autonomous public transportation services : a multi-dimensional approach
Hong, EunPyo; Park, Jungkun; Lim, Boram - In: Total quality management & business excellence 36 (2025) 1/2, pp. 100-124
Persistent link: https://www.econbiz.de/10015178469
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The role of interactivity in e-tailing : creating value and increasing satisfaction
Yoo, Weon Sang; Lee, Yunjung; Park, Jungkun - In: Journal of retailing and consumer services 17 (2010) 2, pp. 89-96
Persistent link: https://www.econbiz.de/10003956340
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The role of commitment on the customer benefits : loyalty relationship in mobile service industry
Hur, Won-moo; Park, Jungkun; Kim, Minsung - In: The service industries journal 30 (2010) 13/14, pp. 2293-2309
Persistent link: https://www.econbiz.de/10008809587
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The investigation on dimensions of e-satisfaction for online shoes retailing
Endo, Seiji; Yang, Jun; Park, Jungkun - In: Journal of retailing and consumer services 19 (2012) 4, pp. 398-405
Persistent link: https://www.econbiz.de/10009571289
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The interplay of salesperson's job performance and satisfaction in the financial services industry
Oh, Joon-Hee; Rutherford, Brain N.; Park, Jungkun - In: Journal of financial services marketing : JFSM 19 (2014) 2, pp. 104-117
Persistent link: https://www.econbiz.de/10010497776
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Digital music services : consumer intention and adoption
Kwong, Sze Wan; Park, Jungkun - In: The service industries journal 28 (2008) 9/10, pp. 1461-1479
Persistent link: https://www.econbiz.de/10003802501