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Predisposing customers to be more satisfied by inducing empathy in them
Davis, Cassandra
;
Jiang, Li
;
Williams, Patti
;
Drolet, …
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
3
,
pp. 229-239
Persistent link: https://www.econbiz.de/10011736838
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