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~subject:"Customer satisfaction"
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Customer satisfaction
Hotel industry
110
Hotellerie
107
Tourism
106
Tourismus
95
Consumer behaviour
94
Konsumentenverhalten
93
Hong Kong
59
Holiday behaviour
57
Urlaubsverhalten
57
Hospitality industry
56
Gastgewerbe
54
Social Web
51
Social web
51
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50
Tourismuswirtschaft
50
Bibliometrics
49
Bibliometrie
49
Hongkong
45
Online retailing
40
Online-Handel
40
Viral marketing
39
Virales Marketing
39
China
37
Tourism research
33
Tourismusforschung
33
Internet marketing
31
Online-Marketing
31
E-commerce
29
Electronic Commerce
29
Website
29
Dienstleistungsqualität
26
Service quality
26
Kundenzufriedenheit
25
Tourism marketing
22
Tourismusmarketing
22
Bewertung
18
Evaluation
18
Innovation adoption
18
Innovationsakzeptanz
18
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27
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25
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25
research-article
2
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English
27
Author
All
Law, Rob
27
Zhang, Ziqiong
5
Liang, Sai
4
Zhang, Zili
4
Fong, Davis Ka Chio
3
Ye, Qiang
3
Bai, Billy
2
Li, Nao
2
Liu, Xianwei
2
Luo, Jian Ming
2
Nicolau, Juan Luis
2
Schuckert, Markus
2
Wong, IpKin Anthony
2
Chan, Irene Cheng Chu
1
Chan, Janelle
1
Choi, Miju
1
Fang, Bin
1
Fong, Lawrence Hoc Nang
1
Gao, Lanfei
1
Guo, Xiaoshu
1
Hao, Jin-Xing
1
Heo, Cindy Yoonjoung
1
Hu, Zongwei
1
Huang, Xiankai
1
Ji, Xiaoxian
1
Lai, Michael T. H.
1
Lam, Long W.
1
Lei, Soey Sut Ieng
1
Li, Dechao
1
Li, Gang
1
Li, Hengyun
1
Li, Hui
1
Li, Huiying
1
Li, Leyan
1
Liu, Danqing
1
Liu, Gus Guanrong
1
Lu, Lanfeng
1
Masiero, Lorenzo
1
Pan, Mengqiang
1
Qian, Jianwei
1
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Published in...
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International journal of hospitality management
10
Journal of travel and tourism marketing
4
International journal of contemporary hospitality management
3
Tourism management : research, policies, practice
3
International Journal of Contemporary Hospitality Management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The service industries journal
1
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ECONIS (ZBW)
25
Other ZBW resources
2
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1
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
2
Effects of reputation on guest satisfaction : from the perspective of two-sided reviews on Airbnb
Ye, Qiang
;
Liang, Sai
;
Wei, Zaiyan
;
Law, Rob
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3718-3736
Persistent link: https://www.econbiz.de/10014334345
Saved in:
3
Customizing customer journey in hotels : a focus on human touch
Lei, Soey Sut Ieng
;
Wu, Don
;
Liu, Gus Guanrong
;
Law, Rob
- In:
International journal of hospitality management
124
(
2025
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015340227
Saved in:
4
Riding on uncertainty : Leveraging human agents and service robots during service delivery
Chan, Janelle
;
Chan, Irene Cheng Chu
;
Lam, Long W.
;
Law, Rob
- In:
International journal of hospitality management
125
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015357792
Saved in:
5
Impact of smart door locks on traveler satisfaction on accommodation-sharing platform : an empirical investigation based on generalized random forests
Xu, Yukuan
;
Wu, Banggang
;
Nicolau, Juan Luis
;
Law, Rob
; …
- In:
International journal of hospitality management
131
(
2025
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015434809
Saved in:
6
Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong
;
Zhang, Zili
;
Wang, Fan
;
Law, Rob
;
Li, Dechao
- In:
International journal of hospitality management
35
(
2013
),
pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
Saved in:
7
Regional effects on customer satisfaction with restaurants
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 705-722
Persistent link: https://www.econbiz.de/10009774261
Saved in:
8
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
9
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
10
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
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