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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective

Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368

Persistent link: https://www.econbiz.de/10014343165

You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery

Masorgo, Nicolò; Mir, Saif; Hofer, Adriana Rossiter - In: Journal of business logistics 44 (2023) 4, pp. 666-692

Persistent link: https://www.econbiz.de/10014434922

Assessing consumer attitudes toward off‐site customer service contact methods

Smith, Ronn J.; Eroglu, Cuneyt - In: The International Journal of Logistics Management 20 (2009) 2, pp. 261-277

Purpose – This paper aims to present the development of a scale, off‐site customer service (OCS), which assesses the factors that are important in consumer evaluation of an off‐site customer service contact method (e.g. website or telephone). Design/methodology/approach – A scale is...

Persistent link: https://www.econbiz.de/10014780684

Assessing consumer attitudes toward off-site customer service contact methods

Smith, Ronn J.; Eroglu, Cuneyt - In: The international journal of logistics management 20 (2009) 2, pp. 261-277

Persistent link: https://www.econbiz.de/10009525903

The smartness paradox: the moderating effect of brand quality reputation on consumers' reactions to RFID-based smart fitting rooms

Mukherjee, Amaradri; Smith, Ronn J.; Turri, Anna M. - In: Journal of business research : JBR 92 (2018), pp. 290-299

Persistent link: https://www.econbiz.de/10011925471

Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery

Peinkofer, Simone T.; Esper, Terry L.; Smith, Ronn J.; … - In: Journal of business logistics 43 (2022) 2, pp. 238-264

Persistent link: https://www.econbiz.de/10013347440