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Role of the perceived justice of service recovery : a comparison of first-time and repeat visitors
Chen, Peng
;
Kim, Yeong Gug
- In:
Tourism and hospitality research : THR
19
(
2019
)
1
,
pp. 98-111
Persistent link: https://www.econbiz.de/10012165598
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Customer satisfaction with and loyalty towards online travel products : a transaction cost economics perspective
Kim, Yeong Gug
;
Li, Gang
- In:
Tourism economics : the business and finance of tourism …
15
(
2009
)
4
,
pp. 825-846
Persistent link: https://www.econbiz.de/10003953331
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Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
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