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The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin; Schumann, Jan Hendrik; Büttgen, … - In: Three essays on success factors of digital and …, (pp. 116-155). 2017
Persistent link: https://www.econbiz.de/10011894444
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An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias; Becker, Laura; Büttgen, Marion - In: The journal of services marketing 36 (2022) 3, pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
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Kundenzufriedenheit als Determinante von Mitarbeiterzufriedenheit und -bindung : eine dyadische und experimentelle Analyse
Frey, Regina Viola - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009010883
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The customer employee relationship revisited : a new perspective for human capital management?
Frey, Regina Viola - In: Talent management of knowledge workers : embracing the …, (pp. 106-117). 2010
Persistent link: https://www.econbiz.de/10008746553
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Kundenzufriedenheit als Determinante von Mitarbeiterzufriedenheit im Professional Services Kontext
Frey, Regina Viola - In: Aktuelle Beiträge zur Dienstleistungsforschung : [im …, (pp. 101-122). 2013
Persistent link: https://www.econbiz.de/10010462328
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How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola; Bayón, Tomás; Totzek, Dirk - In: Journal of service research : JSR 16 (2013) 4, pp. 503-517
Persistent link: https://www.econbiz.de/10010203516