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Customer satisfaction
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International journal of productivity and quality management : IJPQM
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Tech impact : maximizing perceived quality and usage of e-banking services
Sandhu, Supreet
;
Arora, Sangeeta
- In:
South Asian journal of management : SAJM
31
(
2024
)
2
,
pp. 130-146
Persistent link: https://www.econbiz.de/10015069616
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Factor analysis : an application to assess customer satisfaction
Arora, Sangeeta
- In:
Paradigm : the journal of Institute of Management Technology
4
(
2000
)
1
,
pp. 28-34
Persistent link: https://www.econbiz.de/10003625698
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3
Mircrofinance interventions and customer perceptions : a study of rural poor in Punjeb
Arora, Sangeeta
;
Meenu
- In:
Decision
37
(
2010
)
3
,
pp. 62-76
Persistent link: https://www.econbiz.de/10009550787
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4
Identifying service performance gap : a hospitality management perspective
Dhiman, Praveen
;
Arora, Sangeeta
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 305-322
Persistent link: https://www.econbiz.de/10013448952
Saved in:
5
Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Kaur, Simarpreet
;
Arora, Sangeeta
- In:
Journal of financial services marketing
28
(
2023
)
1
,
pp. 74-98
Persistent link: https://www.econbiz.de/10014251403
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