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How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo; Silva, Susana C.; Ferreira, Margarida … - In: Journal of retailing and consumer services 44 (2018), pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
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Omnichannel approach : factors affecting consumer acceptance
Silva, Susana C.; Martins, Carla Carvalho; Sousa, João … - In: Journal of marketing channels : ... distribution … 25 (2018) 1/2, pp. 73-84
Persistent link: https://www.econbiz.de/10012119165
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How footwear companies can use online CX to WOW customers
Silva, Susana C.; Dias, Joana Carmo; Braga, Beatriz - In: International journal of retail and distribution management 51 (2023) 4, pp. 465-483
Persistent link: https://www.econbiz.de/10014281078
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The role of online experience in the relationship between service convenience and future purchase intentions
Saha, Swapan Kumar; Duarte, Paulo; Silva, Susana C.; … - In: Journal of internet commerce 22 (2023) 2, pp. 244-271
Persistent link: https://www.econbiz.de/10014288101
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Satisfaction and dissatisfaction in wine tourism : a user-generated content analysis
Meneses, Raquel; Brito, Carlos Henrique Figueiredo e Melo de - In: Tourism and hospitality research : THR 25 (2025) 1, pp. 120-134
Persistent link: https://www.econbiz.de/10015176724
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Towards a conceptual model for assessing the quality of public services
Carvalho, Claudia; Brito, Carlos Henrique Figueiredo e … - In: International review on public and nonprofit marketing … 7 (2010) 1, pp. 69-86
Persistent link: https://www.econbiz.de/10003979170