A study was carried out in the Guntur district of Andhra Pradesh with 366 randomly collected samples to examine the reason behind the popularity and customer patronage for the khadi brand. It was found that the Khadi branded products gained a strong customer base due to the product quality...

Banking industry has been the mainstay of Indian economy. Lately its competitiveness has increased manifold. In order to enhance their customer base banks have been introducing innovative services including that of high quality ATM facility. In the present research paper, an attempt has been...

Purpose – This study aims to bridge the gap in the literature in measuring the service quality in E-commerce such as process quality, outcome quality and recovery towards customer's satisfaction. Design/methodology/ approach – A field survey carried out with the help of questionnaire derived...

Purpose - This study aims to identify the significant factors that influence the continuation intention (CI) to use a digital wallet in the regions with low technology infrastructure and among the consumers possessing low levels of digital and financial literacy. Design/methodology/approach -...

This study examines the effects of customer satisfaction on analysts' earnings forecast errors. Based on a sample of analysts following companies measured by the American Customer Satisfaction Index (ACSI), we find that customer satisfaction reduces earnings forecast errors. However, analysts...

This paper presents a network model incorporating customer satisfaction into efficiency and productivity measures. The network consists of a production node and a consumption node and offers flexibility in modelling the production and consumption process. Allocation of input resources to...

Objective - The purpose of this study is to examine and explain the effect of bank service quality and the handling of customer complaints on customer loyalty in public sector banks in Jakarta. This bank has been the subject of several complaints to the Indonesian Consumers Foundation and the...

The foreign remittances are one of the most important and stable sources of foreign exchange for Indian economy. The users of this foreign currency are the relatives and dependents of the NRIs working abroad. This paper focuses on the empirical analysis of perceived satisfaction of the customers...

The significance of banking in any economy can never be overlooked. These banks provide a flow to the money which is the life blood of any economy. Banking Revolution through ATMs has made banks available in almost all the streets of the country by both public as well as private sector banks....

Fundamental business principles are very critical to the growth and survival of the business. Waiting in line or queue causes inconvenience to customers and economic costs to firms. Queuing theory is a mathematical approach to the study of waiting in lines/queues. The study presents the results...